In 2016, India had one billion mobile users, 220 million smartphone users and 100 million active WhatsApp users - many of whom were people with limited education, minimal technology exposure, and often economic constraints. Despite these barriers, WhatsApp became their preferred communication tool. We analyze how this has come to be, using a framework task abilities in emergent users.

Design of a soft keyboard that utilizes tactile, tangible features of smartphone devices to help people with blindness type more easily.

Using image markers to enable digital interactions with physical spaces for accessibility applications.

Qualitative research into the accessibility of consumer products including packaged food and medical supplies.